Privacy Policy
How we collect, use and protect your personal information when you use this website.
Last updated: 23 July 2026
Who We Are
Luke Shave Plumbing & Bathrooms (“we”, “us”, “our”) is a plumbing and bathroom business based in Orpington, covering South East London and Kent. This policy explains what personal information we collect through our website, lukeshaveplumbing.com, how we use it, and your rights. If you have any questions, contact us at lukeshaveplumbing@gmail.com or 07460 387687.
Information We Collect
When you use our enquiry or instant-quote forms, or otherwise contact us, we may collect:
- Your name
- Your phone number
- Your email address (if you choose to provide one)
- Any details you share about your job — such as the property type, service needed and your message
We do not collect payment details through this website, and we do not knowingly collect information from children.
How We Use Your Information
We use your information only to:
- Respond to your enquiry and provide a quote
- Arrange and carry out any work you ask us to do
- Keep records of enquiries and completed jobs
Our lawful basis for this is our legitimate interest in responding to enquiries and, where you go on to book work, taking steps to enter into and perform a contract with you.
How Your Enquiry Reaches Us
Website form submissions are processed by FormSubmit (formsubmit.co), which forwards your details to our email inbox. Messages sent using the WhatsApp button are handled by WhatsApp. When you use these, your information is processed under those providers’ own privacy policies:
Cookies & Third-Party Services
Our website does not use tracking or advertising cookies. However, some embedded and hosted services may set cookies or process your IP address to function:
- Google Maps (the embedded map) and Google Fonts — provided by Google
- Website hosting — provided by GitHub Pages
These services may collect technical data as described in their own privacy policies. You can control or block cookies at any time through your browser settings.
Sharing Your Information
We do not sell or rent your personal information. We only share it with the service providers listed above that we use to operate the website and respond to you, or where we are required to by law.
How Long We Keep It
We keep enquiry details only for as long as needed to deal with your enquiry and, where relevant, for our business and tax records, after which they are securely deleted.
Your Rights
Under UK data protection law you have the right to access, correct or ask us to delete your personal information, and to object to or restrict how we use it. To exercise any of these rights, contact us at lukeshaveplumbing@gmail.com. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
Changes To This Policy
We may update this policy from time to time. Any changes will be posted on this page with a new “last updated” date.
Contact Us
Luke Shave Plumbing & Bathrooms — Orpington, Kent.
Email: lukeshaveplumbing@gmail.com · Phone: 07460 387687